Bought ace from Bristows in St. Cloud MN, on Sunday and after getting home I find if steering wheel is set straight the right front tire is taking a turn. Bolts that hold battery cover were just sitting in holes. Also decided to look at motor and found black soot around head at exhaust connection. Fired it up and it blowing exhaust out like it's not sealed at all. I had stopped buying polaris 11 years ago because of this type quality control. I should have listened to my gut and not the wife.
Bought ACE Sunday, not happy. It has to go back.
1 - 17 of 17 Posts
I'm sorry you're having trouble. Not to make excuses but, there is some toe-out on the front wheels. If it's excessive that could be a problem. The battery screws could be the dealer. I believe they have to install the battery. Not sure about the exhaust. I would have to check that. I had a Rzr before the Ace and I haven't had any trouble. I'm sure that's no consultation to your situation. I would give them a chance before you throw in the towel, but it's your call. 
Joined
·
107 Posts
I think you might have a bad dealer, several of us on this forum have Ace's with no such problems. I've had 6 RZRs and now an Ace with pretty good luck so far. I hope they make good on your problems. I can imagine how frustrated you are. Best of luck!!!!
Ouch. There are a few that have issues for every thousand or so that go through, and it sounds like you're one of the lucky ones.
It sounds like you got a bad dealer prep, for sure. I've read about instances of that happening with all brands of ATV.
Please don't blame the brand, blame the dealer who didn't prep it right.
My RZR needed no additional work when I got it home, nor did my ACE.
Sorry that happened to you.
It sounds like you got a bad dealer prep, for sure. I've read about instances of that happening with all brands of ATV.
Please don't blame the brand, blame the dealer who didn't prep it right.
My RZR needed no additional work when I got it home, nor did my ACE.
Sorry that happened to you.
Joined
·
13 Posts
I bought mine at Chopper City in Fridley, MN. I have nothing bad to say about mine. Bristow's is a very large dealer, they should fix everything and make it right.
Joined
·
154 Posts
Sorry Helrazr, we hear these horror stories now and then but it is not the norm..Sounds like the dealer standards are in question here…The dealer has and check list he uses sounds like yours didn't.. Polaris has come along way in quality in the last 11 years they are the number one ATV/SXS producer in the world..and for a reason..You have a great machine that will give you years of BLAST! Sorry again and Good luck..Hopefully your dealer will do whats right
Well, that is fantastic news!
Most of the time in a situation like this, the dealer wants to fix everything on the existing machine, but the end user is still down for a few days while that happens.
Either you got yourself a great dealer there, or Polaris has delivered a directive that the ACE rollout MUST go well. I could see that happening.
Most of the time in a situation like this, the dealer wants to fix everything on the existing machine, but the end user is still down for a few days while that happens.
Either you got yourself a great dealer there, or Polaris has delivered a directive that the ACE rollout MUST go well. I could see that happening.
Joined
·
154 Posts
Great News! Glad they did whats right!
Joined
·
107 Posts
It's great to hear about a dealer doing the right thing!!
As I work as a tech for a Polaris dealer I can say most of those problems were the dealers fault. the alignment and the battery situation. the exhaust is the manufacturing problem and would be warranted. I check in all new units at my store and it is not uncommon to find most of the problems you described. So I fix em and go on, as well as check every bolt I can. and all the fluids before any unit is sold. Found a few where they didnt put fluid in the front gear box or didnt tighten up bolts so forth and so on. Your dealers mechanics should have caught and corrected those problems by doing a pre sale inspection to ensure you did not get a bad unit which reflects negatively on Polaris and the dealer that sold it to you. I think you will be very happy with the Ace now.
Joined
·
358 Posts
Man, sorry you had trouble like that. I am in agreement with others about the dealer missing things. But that is good that the factory is telling dealers to get with it and make sure the consumer is happy. That is the way it needs to be, and all of us should be thankful for that kind of backup and support. If it keeps up, then they will make great inroads into the market! Glad it ended up well for you!
1 - 17 of 17 Posts
Join the discussion
Join now to ask and comment!