Give a nice charge over night and go from there. Maybe dealer did not charge properly.
That's usually my go-to suggestion for a 3-4 year old machine. But a brand new one? I suppose it could be a factory defective one.it may be as simple as a bad battery... I would suggest a full charge and have dealer load test it.
The fact that it is brand new leads me to defective unit. If it had any proven history of holding a charge, I would agree with you.That's usually my go-to suggestion for a 3-4 year old machine. But a brand new one? I suppose it could be a factory defective one.