[irishmatt18]

So I was looking forward to picking up my Ace today. That didn't happen.

It started yesterday when I was looking forward to getting one. Well Los Lunas Motorsports said they would have one that evening and it would take a short time to get it ready to go after its off the truck. I told them I couldn't wait all evening being that I have two young boys. They told me 9:30 Sat morning and I can pick it up.

I call them this morning a little after 9:30, being my boys didn't wake up, and tell them I am on the way after stopping by the bank. They tell me that the truck didn't come in and that it should be there in 30 min. I said ok, and start getting the boys ready. I live an hour away so I call again 30 min later and they said the truck is here. I will have it unloaded and make sure they start assembling it right away and that "we will get you in and out ASAP". So I leave my house and head out there.

I show up and walked in, no one greeted me at all. Looked around for someone and asked a guy where my salesman was. He was helping someone and so I get my kids unloaded from my vehicle and walk back in and finally meet my salesman. I asked him how the build was coming along and we walk to the shop where he proceeds to tell me. Oh, it didn't come on this truck that they other truck would be there in 5 min. I asked him why he told me it was there and why he had me drive all the way out and he just looked at me with a dumb look on his face. An hour later after wondering around this little town I head back home. My wife talked to the general manager who said they would "make it up to me". Now its been 5 hours and they about to close, I leave out of town monday and it looks like I wont be getting my Ace... Well its more for my wife and it will be a good hunting vehicle for me. But I hope these things are worth it.

 

[Geerhead]

I'm sorry. That's really frustrating. It sounds familiar to my five week saga getting my Ace. I won't bore you with the details. However, I'd like to encourage you that it IS worth the wait. Hang in there and give them a chance. Maybe they'll throw in some accessories or a discount. The Ace is great!

 

[Atv Bandit]

The Ace is worth it but I agree 100% with Geerhead if they are any good kind of a dealer they will throw in a good deal and hefty discount on the accessories. I worked at a dealership years back and our owner was very upfront and honest with customers. My dealer I buy from now is awesome! They will bend over backwards to make you happy! That's the way it should be. Hope everything works out! Best of luck!!

 

[CanyonACE]

I used to work at a bike shop, and sometimes there was confusion on the trucks. The drivers don't really know what they are hauling, just where they have to stop. So it could be plain old confusion. But I quickly learned not to promise arrivals on anything until I had my hands on it.

 

[irishmatt18]

I drive trucks as well and I know there can be delays. But telling a guy one night to come on down lets take care of this and truck doesn't show, then the next morning that it is "here", and they are wrong and then that it will be there in 5 min, and it didn't arrive at all tonight, is not correct.

So, I am without it till at least next week and it doesn't seem that they will be "Offering" me anything more. But that is yet to be seen fully so we will see.

 

[Helrazr]

Find somewhere else to buy. You don't want to start your ownership with a bad experience. It's only bothering you, not the dealership.

 

[irishmatt18]

Yeah I understand that but unfortunately that dealership has the best deal by far over anyone else.

 

[Scoundrel]

Yeah I understand that but unfortunately that dealership has the best deal by far over anyone else.

It would have to be a REALLY good deal for me not to teach that dealer all about over-promising and under-delivering at a major inconvenience to the customer.

I personally would buy elsewhere.
And I'd continue to say "yeah, OK" when this dealer called me with additional status updates.
Then I'd go out of my way to go there, look at the ACE they finally got ready, and go sit in the finance office, and then call the sales guy in, and tell them both:

"Sorry, but while you guys were dicking me around I went and bought one from your competition", and walk out.

But then again I can be a vindictive son of a ***** when someone pisses me off.

 

[FJK]

Yeah I understand that but unfortunately that dealership has the best deal by far over anyone else.

Try Mike at Rosedale Motorsports In Albuquerque

 

[Helrazr]

It would have to be a REALLY good deal for me not to teach that dealer all about over-promising and under-delivering at a major inconvenience to the customer.

I personally would buy elsewhere.
And I'd continue to say "yeah, OK" when this dealer called me with additional status updates.
Then I'd go out of my way to go there, look at the ACE they finally got ready, and go sit in the finance office, and then call the sales guy in, and tell them both:

"Sorry, but while you guys were dicking me around I went and bought one from your competition", and walk out.

But then again I can be a vindictive son of a ***** when someone pisses me off.

Yes, I like this idea.

 

[irishmatt18]

Update. I had paid a deposit on Sat thinking I was going to get it but today while outta town I canceled it. I am going with rosedale motorsports. I talked to might and we made a deal on the demo he has for a veterens ride over the weekend. Almost as good as the one a few miles away but this shop is in town and the owner working with me is nice. Comes with full warranty and everything. I'm happy. Can't wait to get home and get this bad boy!

 

[Scoundrel]

Sounds like you're on the right track for sure!
Let us know when you've gotten it home, and again when you've had a ride. We want to know!

 

[CanyonACE]

So sure enough. I got a call, my ACE is delayed a few days. Hah.

 

[Scoundrel]

That sux. But at least you got the courtesy call.

 

[irishmatt18]

I just talked to the owner of the shop. I am getting a few extra goodies and I can't wait for Monday to come around and test it out. I plan on running it around for a couple hours to see how to runs.

I will post pictures and keep you all posted. This forum is great to browse and learn from. Thanks!!

 

[CanyonACE]

Mine showed up yesterday, Wife went down to sign the papers since I was stuck at work. I pick it up Tuesday.

View attachment 974

 

[irishmatt18]

Nice I get mine on Monday, can't wait!